Better Business Bureau, better known as BBB is an American non-profit organization that works towards improving trust and relationship between consumers and businesses.
They work by admonishing businesses to always be of the best conducts. The BBB comprises over 100 different local organizations that give account to a governing body and also give report of over three million businesses, both ecommerce and traditional alike.
Functions of the BBB
In countries like the united states of America and Canada, whenever there are cases of transactions of goods and services going south, citizens from this country, rather than reporting such issues to the federal regulatory agency, prefer to file their complaints through the BBB. Click here to learn how to file a complaint to BBB. This is in order for them to take the necessary actions regarding the sour transaction.
Services Offered By The Better Business Bureau
The Better Business Bureau is known to offer two major services to businesses. Both services offers are for free at no service charge. These services include the following:
Resolution of Dispute: The Better Business Bureau is known to resolve disputes between businesses and consumers by allowing consumers make their complains and find the best possible means to resolve such disputes.
Publicly Accessible Database of Business: This is another service the BBB is well known for. The BBB keep records of all the complaints filed by consumers against companies, and also keeps record of what visitors to the BBB website think about it.
The Better Business Bureau is also well known to maintain a stand of impartiality by means of not endorsing any form of services, products or businesses. Check out the BBB phone number.
Better Business Bureau Ratings and Overview.
The Better Business Bureau ratings and overview signifies the BBB’s opinion of how businesses reacts with customers when it comes to settling transactions disputes. This rating is based on how much information the BBB is able to gather from a business. Also, not just that alone, the rating also bases on the complaints from consumers and how they can get these businesses to responds.
The BBB ratings are run from a scale of A+ to F, with A+ having the highest rating down to F having the least ranking. There are some cases where the BBB may not rate businesses, indicated by an “ NR “ which means “ No Rating “. This could be due to the fact that the BBB was not able to gather information about these businesses sufficient enough to rate them.
These BBB ratings alone don’t vouche for businesses credibility as the Better Business Bureau also recommend that they take the business ratings from their site along with other information from other credible sources.